Shipping policy

Shipping Policy

Thank you for shopping with Urban Clogs Co. We’re committed to providing a seamless and reliable delivery experience. Please review our shipping policy below for all the details.

Processing Time

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Option

We offer Free Secured Shipping for all orders:

• Delivery Time: Estimated 7-14 business days

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather disruptions.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment's progress.

Lost, Damaged, or Delayed Shipments

• If your package is lost, damaged, or delayed, please contact us at info@urbanclogsco.com within 5 business days of the expected delivery date.
• We will work with the carrier to resolve the issue as quickly as possible.

Changes or Cancellations

If you need to update or cancel your order, please contact us at info@urbanclogsco.com within 24 hours of placing your order. Unfortunately, we cannot modify or cancel orders once they’ve been shipped.

Contact Us

For any questions or concerns about shipping, please reach out to us at info@urbanclogsco.com

Thank you for choosing Urban Clogs Co! We’re excited for you to enjoy your new pair of clogs.